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It is COMPLETELY normal to see some Twilio Errors. Check out this article to learn more!
Every person running cold traffic and using Twilio will experience Twilio errors to varying degrees. Anytime you see a red triangle in your ALAN chat threads it means that there are Twilio errors that are resulting in messages not being sent to leads.
This could happen for several different reasons. Most commonly, this is because people either gave the wrong number when they were signing up, or they gave their landline phone number.
Below are the most common errors that we see and what they mean:
- Error 30005 "Message Delivery - Unknown destination handset" - The number that ALAN is trying to text is no longer in service.
- Error 30003 "Message Delivery - Unreachable destination handset" - The number that ALAN is trying to text isn't currently receiving messages. The device could be powered down, out of their service area, or texting services are turned off.
- Error 30004 "Message Delivery - Message blocked" - This would happen if the prospective lead sent "Stop" to ALAN to stop the messages from going out.
- Error 30006 "Message Delivery - Landline or unreachable carrier" - This error will occur when prospective leads provide a landline instead of their cellphone number that can take text messages.